FAQs


I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 4 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped dependent on individual fulfillment centers.
  • Average transit times to the United States/United Kingdom: 10- 15 Business days
  • Average transit times to Canada/Australia: 15 - 20 Business days

There are circumstances that are out of our control (natural disasters, holidays, weather, etc.),that may cause shipping postponements. While most packages arrive on time, there may be unusual circumstances and delays that our carriers  experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Individual products can be shipped from fulfillment centers worldwide.

If you need help after receive your tracking number please contact support at: support@healthshining.com

CAN I CANCEL MY ORDER?
You can cancel your order with no penalty, if you cancel your order within 24 hours of placing it. If the item has already shipped, please email support@healthshining.com. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@healthshining.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. It is possible however, that an item may arrive damaged due to mail service mistreatment.If this happens to you, please contact us with:

    1.Your order number.
    2.A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please contact us at support@healthshining.com and we will do our best to reply within 24 hours.